Refund Policy

Effective Date: January 13, 2026

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Asiana Drayage is committed to providing reliable drayage and logistics services. This Refund Policy explains when refunds may or may not be issued in relation to our services.

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Service-Based Policy

 

Due to the nature of drayage and transportation services, all services provided by Asiana Drayage are considered service-based and time-sensitive. Once a service has been scheduled, resources such as equipment, drivers, and port appointments are reserved.

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Eligibility for Refunds

 

Refunds may be considered under the following circumstances:

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• Service cancellation by Asiana Drayage due to operational issues

• Failure to perform the agreed service without reasonable cause

• Billing errors or duplicate charges

 

Approved refunds will be issued to the original method of payment or via another agreed method.

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Non-Refundable Situations

 

Refunds will not be issued in cases including, but not limited to:

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• Delays caused by port congestion, customs holds, terminal closures, weather conditions, or force majeure events

• Customer-provided incorrect or incomplete shipment information

• Missed appointments due to shipper, consignee, or third-party delays

• Services already completed or substantially performed

• Charges related to detention, demurrage, waiting time, or accessorial fees imposed by ports or terminals

 

Cancellations

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• Cancellations must be submitted in writing.

• Cancellations made after dispatch or scheduling confirmation may not be eligible for a refund and may incur cancellation or standby fees.

• Same-day cancellations are generally non-refundable.

 

Dispute Resolution

 

If you believe a charge was made in error, please contact us within [X] days of the invoice date. We will review the matter and respond within a reasonable timeframe.

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Processing Time

 

Approved refunds will be processed within [X–X] business days, depending on the payment method and financial institution.

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Policy Changes

 

Asiana Drayage reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with an updated effective date.

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Contact Us

 

For refund requests or questions regarding this policy, please contact:

Asiana Drayage
Email: [Your Email Address]
Phone: [Your Phone Number]

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⚠️ Disclaimer

 

This Refund Policy is provided for general informational purposes and does not constitute legal advice. For compliance with applicable laws, you may wish to consult a legal professional.